After every flight, US Postal Service pilots fill out a form, called a "gripe sheet" which tells mechanics about problems with the aircraft. The mechanics correct the problems, document their repairs on the form, then pilots review the gripe sheets before the next flight.
Never let it be said that ground crews lack a sense of humour. Here are actual maintenance complaints submitted by UPS pilots ("P") and solutions recorded ("S") by maintenance engineers... see below...
P: Left inside main tire almost needs replacement.
S: Almost replaced left inside main tire.
P: Test flight OK, except auto-land very rough.
S: Auto-land not installed on this aircraft.
P: Something loose in cockpit
S: Something tightened in cockpit
P: Dead bugs on windshield.
S: Live bugs on back-order.
P: Mouse in cockpit.
S: Cat installed.
Why am I sharing this??????.....
Customers are sometimes like the Pilots in this story. They ask the darndest questions and can take up quite a bit of time answering them all...
So what we did with GoScaffold was TURN THIS PROBLEM ON ITS HEAD... and you might be asking how... well read on...
We developed a "CLIENT PORTAL" that gives your clients easy access to ANSWER their OWN QUESTIONS without even bothering your staff.
Your clients get a Client portal filled with things like the ability to request a quote, review all the current quotes submitted, see all the current jobs being worked on and get a complete step by step breakdown of all the activity and safety information for each phase of a Job. We also included invoices for reconciliation and tracking purposes. No other scaffolding company will be giving them this insight... (unless they are using GoScaffold ;)
The clients of our clients are now getting direct access to the information they need without having to bother someone and drag them off delivery operations work...
AND they get much better insight into how things are going with their scaffolding work... They can see which quotes are not accepted yet, which ones should be starting soon...
Then they can click over to all the current jobs they have going and see when things were done, when things are planned AND who was there and what qualifications they have to ensure safety is key.
This is something that only the scaffolding companies that use our solution have and it REALLY sets their service levels apart from the competition...
Don't get me wrong talking with your customers is REALLY important but if you FRONT FOOT their questions with an easy to use client portal then you will be one step ahead in your clients mind and thats handy when it comes time to negotiate that quote or proposal price...
NB. To chat with someone then email our Manager on firstname.lastname@example.org for a chat about GoScaffold...or call on NZ +6494701480 and ask for our manager on call.
PS. For a bit more of a laugh, here's a FEW more Pilot complaints and Mechanic solutions....
P: Evidence of leak on right main landing gear.
S: Evidence removed.
P: DME volume unbelievably loud.
S: DME volume set to more believable level.
P: Friction locks cause throttle levers to stick.
S: That's what friction locks are for.
P: IFF inoperative in OFF mode.
S: IFF always inoperative in OFF mode.
P: Suspected crack in windshield.
S: Suspect you're right.
P: Number 3 engine missing.
S: Engine found on right wing after brief search.
P: Autopilot in altitude-hold mode produces a 200 feet per minute descent
S: Cannot reproduce problem on ground.
P: Noise coming from under instrument panel. Sounds like a midget pounding on something with a hammer.
S: Took hammer away from midget